Refund policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Return Window

You have 30 days from delivery to request a return.

Eligibility

Unused and in original, unopened packaging, with all accessories and documentation included. Opened or used items are not eligible for return.

How to Start a Return

1. Email hello@getbarkseat.com with your order number and reason
2. We review your request and reply by email
3. If it is approved, ship the item(s) to the address we provide

Returns require prior authorization. Email us first with your order number — we review each request and, if it is approved, we email you the return address and instructions. Because orders ship from several US locations, the return address depends on the item, so we cannot publish one in advance. Items shipped back without an approved request and the address we provide cannot be accepted.

Refund Processing

Stage 1: Refund initiated within 3 business days of approving claim

Stage 2: May take 5-10 additional business days to appear on statement

Damaged or Defective Items

If your item arrives damaged, defective, or with missing parts, please contact us within 48 hours of delivery with photos. We'll issue an immediate full refund or replacement — return shipment is not required for damaged items.

Who Pays Return Shipping

Customer pays return shipping for change-of-mind returns. We pay return shipping for damaged items, defective units, or items shipped in error.

Non-Refundable Items

• Clearance / Final Sale items (clearly marked at product page and checkout)
• Gift cards
• Items returned more than 30 days after delivery
• Items returned without original packaging or accessories
• Custom or personalized products, and items that have been installed, cut to fit, or otherwise altered
• Hazardous materials, flammable liquids or gases — including aerosol odor eliminators and air fresheners

Exchanges

Within 30 days of delivery, unused items in original packaging may be exchanged for a different model of equal or greater value (customer pays the difference). Exchange shipping fees are split: customer pays return shipping, we pay the replacement shipping.

Final Sale & Clearance

All clearance items are clearly marked as 'Final Sale' on the product page, in the cart, and at checkout. Final Sale items are non-refundable and non-exchangeable. CA Civil Code §1723 requires this disclosure to be conspicuous before purchase.

Customers in California

Credit-card refunds are returned to the original payment method. For customers in California, cash refunds are available for amounts under $10 unless otherwise agreed, and this refund policy is posted at checkout, in the footer, and on this page.